Account

Delete your account

App id com.starsandself.app

You can delete your Stars&Self account yourself, from inside the app, without asking us and without waiting. It takes about ten seconds and it is permanent. If you cannot get into the app, there is an email route at the bottom of this page.

Contents

1. Delete it from the app
2. What that removes
3. Cancel your subscription first
4. If you cannot get into the app
5. If you only want part of it gone
6. Contact

Delete it from the app

What that removes

Everything attached to your account goes with it:

• your login, email address and password;
• your birth date, birth time and birth place, and the chart calculated from them;
• every person you saved for compatibility, and their birth details;
• your saved and favourited readings, and your reading history;
• your notification settings and the push token for your phone, so the notifications stop;
• the report PDFs generated for you, which stop being reachable the moment the account goes and are cleared from storage after that.

Deletion is immediate in our live systems and cannot be undone: we cannot restore an account, a chart or a report once it has gone, and signing up again with the same email gives you a new, empty account. Encrypted backups are kept on a rolling basis and roll off within 30 days. A small amount of information survives where the law requires it: records of purchases are kept for tax and accounting purposes, and support emails you sent us are kept for up to 24 months. See the privacy policy for the detail.

Cancel your subscription first

Deleting your account does not cancel a Premium subscription. Google Play holds the subscription, not us, so it keeps renewing until you cancel it there. Do that first: open the Google Play Store, tap your profile picture, then Payments and subscriptions, then Subscriptions, choose Stars&Self, and tap Cancel subscription. You keep Premium until the period you have already paid for runs out.

Google's own instructions for cancelling a subscription

If you cannot get into the app

Lost your phone, or locked out of your email? Write to us and we will delete the account for you. So that we do not delete the wrong person's account, please send the request from the email address the account was created with. If you cannot, tell us and we will find another way to check it is you before anything is deleted.

We confirm receipt quickly and complete the deletion within 30 days, usually far sooner.

Write to support@starsandself.app with the subject "Account deletion request", and say which email address the account uses.

If you only want part of it gone

You do not have to delete everything to change something. In the app you can edit your own birth details, remove any person you added to compatibility, and turn every notification off, all without touching the account. If you want a copy of your data, or a correction rather than a deletion, write to support@starsandself.app and see your rights in the privacy policy.

Contact

INTROVERX LLC, a limited liability company registered in Wyoming, United States.
support@starsandself.app